Shipping policy
We will make every attempt to ship your item within 48 hours. Sometimes life gets in the way and we will contact you if there will be a delay.
From time to time, our inventory is a little out of whack. If you have ordered an item that we do not currently have, we will contact you and give you options (if available). Although we strive to have our website up to date, these things happen and we will try our best to make it right, since we know the disappointment of not receiving the item(s) you were expecting.
Free Shipping Conditions
Free shipping is automatically applied at checkout on eligible orders. The following conditions apply:
- Minimum order subtotal of $175.00 CAD (before taxes)
- Available for shipping within Canada only
- Applies to one-time purchases only (excludes subscriptions)
- Only applies to shipping rates under $50.00 — oversized or remote delivery surcharges may not qualify
- Shipper reserves the right to use the cheapest shipping option regardless of what was chosen
Cross Border Shipping
International orders may be subject to duties, taxes, and import fees upon delivery. These charges are the sole responsibility of the customer. Refusal to pay duties resulting in a returned shipment will be treated as a refused shipment and subject to our refused shipment policy.